SaaS: Complexity + Automation = Simplicity

To simplify processes, we often need to take advantage of complexity.

It’s a dichotomy that is pervasive as technology relentlessly transforms the way we do business.

Fortunately, for the end user, the complexity is mostly confined to the backend of any new solution, platform or application entering the fray.

But, in every company, there is an IT team that has to tackle the heavy lifting.

Of course, it’s a worthwhile struggle.

Simplifying large-scale technology processes can save a lot of time and money.

Add in an improved user experience and it’s easy to see why simplification is right behind functionality on the must-have lists of the world’s smartest strategists.

However, at number three is a relatively new kid on the block that is quickly becoming equally influential: automation.

Because when you automate the complex, things get really, really simple.

“Several factors are affecting UC complexity levels: the sheer number of solutions available, the shift from old to new, and of course working from anywhere over the past couple of years,” says Pascal Moindrot, Deputy CEO at Kurmiwho is dedicated to the provisioning and administration of enterprise UCC tools and who is perfectly placed to advise and guide.

“There is a tendency to invest more in new management tools. However, social unified communications providers primarily focus on the end-user experience; simplifying the use of an application and therefore increasing adoption.

“But we’re really focused on improving the experience for administrators, so they can effectively manage these enterprise communications solutions in the context of this growing complexity.

“The goal is to automate and therefore simplify day-to-day administration in a way that justifies investing in, for example, consolidating UC management into a service desk.

“This type of decision can then allow a UC team to spend more time on strategic projects that can deliver additional value.”

It’s a trend confirmed by global search giant Metrigy, commissioned by Kurmi to survey nearly 500 organizations about their existing UC and UCaaS capabilities, and their plans for the new hybrid era.

He revealed that, of those employees given the choice, about 35% want to continue working from home, about 41% want to return to the office, and about 24% want the ability to travel.

“That means companies have people working in lots of different places, who may have lots of different devices, and working with lots of different apps,” says Irwin Lazar, president and principal analyst at Metrigy.

“These companies need to leverage automation to ensure that when they need to provision this type of employee, they can do it as simply and easily as possible and optimize their IT staff operations.”

When you consider the growing unification of business communications, it’s easy to see why this is the case.

Cloud-based hosted telephony.

Third-party CRM integrations.

Multiple devices, webcams, displays, speakers, and headsets.

Messaging and collaboration apps.

And all integrated and accessible from any device; anytime anywhere.

“To cite just one small example, 42% of the companies we surveyed use multiple meeting apps,” says Lazar.

“Enterprises need to ask themselves how to provision endpoints? How do I provision phones? How do I provision video room systems? How to provision user accounts with proper permissions and proper access controls etc. ?

“It’s become a much more complicated environment than it was.”

In this context, Kurmi’s “zero-touch” software is a game-changer.

Its solutions simplify and reduce the cost of provisioning telephony, videoconferencing, messaging and collaborative applications.

Metrigy’s survey found that companies that invested saw an overall reduction in lead time of an impressive 33%.

“Increasing complexity — and the need to be proactive in managing them — has elevated these issues to the executive’s agenda,” Moindrot says.

“What was once mundane and secretive administration is now a critical part of IT governance and business performance.

“It’s not just the UC engineer looking for a solution anymore. Now it’s the IT infrastructure manager or CIO who needs a management and administrative console to support enforcement, policy management, employee experience, and IT productivity.

“Many are struggling and are looking for a tool to help them.”

Simply put, THIS sounds like an opportunity…

To learn more about how Kurmi can help simplify complex AND boost efficiency and growth, visit https://content.kurmi-software.com/metrigy-issuepaper-achieving-hybrid-work-success-now

Sharon D. Cole