Growing complexity leads companies to seek new service providers

New research from CloudBolt Software reveals that 80% of businesses are so frustrated with their current cloud-focused provider that they are actively looking for a replacement within the next twelve months.

At the heart of this dissatisfaction with CSPs and MSPs is the growing complexity of multi-cloud environments and a growing skills gap between enterprises and service providers.

“With increasingly complex and expensive multi-cloud architectures, enterprises lack the internal staff and expertise to rein in the chaos and exorbitant costs that come with it, so they turn to CSPs and MSPs,” says CloudBolt CEO Jeff Kukowsi. “However, service providers themselves are experiencing a skills gap. The staffing issues caused by the pandemic, and the resulting large resignation and decline in employee loyalty, have created serious difficulties in hiring and retain employees with the skills that are so desperately short of this skill gap between vendors preventing them from becoming the deep strategic partner their customers need.”

Causes of dissatisfaction include an inability to properly optimize cloud spend (60%); limited or no multi-cloud options (58%); inability to better enable cloud automation (50%); inability to provide visibility into cloud spend (41%); and an inability to automatically correct cloud spend inefficiencies (24%).

Despite this, we are still convinced that MSPs and CSPs can be part of the solution. 85% believe they can bring all aspects of digital transformation together more easily than the business alone, while 91% believe their MSPs/CSPs increase agility so the business can better capitalize on digital transformation initiatives. cloud.

Additionally, 82% believe their MSPs/CSPs reduce time to market for their customers and 81% believe they save them money.

Interestingly, almost all (97%) say they would be willing to pay a premium to a service provider who could fill in the current gaps they identified with their current provider. 79% say they would be happy to pay 5% or more.

The full report is available on the CloudBolt site.

image credit: wavebreakmedia/depositphotos.com

Sharon D. Cole